Printer Paper Jam
Printer Paper Jam Issue: Causes and Solutions
A paper jam is one of the most common issues faced by printer users. It can interrupt your workflow and delay important tasks. Fortunately, most paper jam problems are easy to identify and resolve with a few basic steps. Whether you’re using a home or office printer, the guide below will help you fix the issue quickly.
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Common Causes of Paper Jams in Printers
Using wrinkled, damp, or low-quality paper
Incorrectly loaded paper in the tray
Overfilled tray or misaligned stack
Foreign objects or torn pieces of paper inside the printer
Dusty, dirty, or worn-out rollers
Incorrect paper size or settings in the print configuration
How to Fix a Paper Jam
1. Turn Off the Printer
Power off the printer and unplug it from the wall outlet.
Let the machine cool down for a few minutes before proceeding.
2. Remove Jammed Paper
Open all access doors, including front and rear covers.
Gently remove any stuck paper using both hands to avoid tearing.
Check both input and output trays for hidden sheets or debris.
3. Clean the Paper Feed Rollers
Use a lint-free cloth slightly moistened with distilled water.
Wipe the rollers gently to remove dust and buildup that may cause jams.
4. Load Paper Properly
Fan the stack before loading to prevent sheets from sticking together.
Do not exceed the tray’s paper limit.
Adjust paper guides snugly against the paper without bending it.
5. Reset and Test
Reconnect the power and turn the printer back on.
Print a test page to confirm the issue is resolved.
Still Seeing a Jam Error?
If the “Paper Jam” message continues to display even after clearing all visible paper, it may indicate a sensor malfunction or internal mechanical issue. In such cases, professional servicing is often required.
Need Help with a Paper Jam?
If you’re unable to fix the issue yourself, reaching out to a professional technician can save time and prevent further damage. Certified support teams can diagnose and repair both hardware and firmware issues efficiently—either remotely or on-site.