Here’s a customized Refund Policy for Virtual Kare Solutions, rewritten in your tone and brand style, while keeping it clear, professional, and customer-friendly:
Refund Policy
At Virtual Kare Solutions, we are committed to delivering quality virtual support services and ensuring complete customer satisfaction. If you are not fully satisfied with our service, please review our refund policy outlined below.
1. General Refund Principles
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We follow a “No Task Completed, No Fee” approach — if we are unable to deliver the service as agreed, you will not be charged.
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Refund requests must be submitted within 7 days of service delivery.
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Approved refunds are processed to the original payment method within 5–10 business days.
2. Eligible Refund Scenarios
Refunds may be applicable in the following cases:
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Service Not Rendered – If payment was made but no service was provided.
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Unresolved Tasks – If the agreed service could not be completed or failed to deliver expected outcomes after reasonable attempts.
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Overcharging – If you were billed more than the agreed quote.
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Pre-service Cancellation – If you cancel a prepaid service before we begin the work.
3. Non-Refundable Situations
Refunds are not applicable in these scenarios:
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Services already completed and approved by the client.
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New issues unrelated to the original scope of service.
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Time spent on troubleshooting external or third-party platforms beyond our responsibility.
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User-related errors that occurred after successful task delivery.
4. Partial Refunds
Partial refunds may be considered:
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If only part of the service was successfully completed.
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For prepaid plans canceled midway (refund will be prorated).
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If service took significantly less time than estimated and agreed upon.
5. How to Request a Refund
To request a refund, please email us at support@virtual-karesolutions.site with the following details:
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Invoice number
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Date of service
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Reason for refund request
Our team will respond within 2 business days. We may request additional clarification or offer to resolve the issue before processing the refund.
6. Service Guarantee
We offer a 7-day service guarantee for the same task or issue:
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You are entitled to a free follow-up support attempt within this period.
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If the issue remains unresolved, we will issue a full refund.
7. Changes to This Policy
We reserve the right to update this policy at any time. Any changes will be posted on this page with the updated date.
Still have questions?
Email us at: support@virtual-karesolutions.site
(You can insert the actual support number)